TREATING CUSTOMERS fairly

Treating Customers Fairly (TCF) is a new initiative introduced by the regulator in 2006/2007. 

It is designed to ensure that advisers and companies review their processes to ensure they are fair as well as taking a more holistic approach to compliance and dealing with customers. 

More details can be found on the FSA website.

Village Financial Services Ltd have three key points to embed TCF

• Fairness
• Trust
• Service

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